10 Tips to Integrate Chatbot on My eCommerce Site

Make sure to accommodate these device differences (tablets and even smartwatches) to ensure that any customer is served the way they prefer. Customers should be able to reach out whenever and however they want. And that means that your chatbot needs to operate across all devices. So there’s a program out there that can perform a business function more accurately and faster than humans? Just because something is done quickly doesn’t mean it’s always done properly.

Best ecommerce chatbot examples

Pop-up chat bubbles or personalized chatbot surveys can help turn website visitors into paying customers. However, eCommerce chatbots can also be used to send users notifications about ongoing or upcoming sales and events that your business is holding. This is particularly useful if you’re using mobile conversational apps chatbots. If a customer has already closed your website tab, these notifications are pointless. In eCommerce, such conversation can include asking for product recommendations or inquiring about payment and delivery options. The reason chatbots are seeing wider adoption in eCommerce is, precisely, that they can improve customer service by helping people find what they’re looking for.

If anything goes wrong during the chatbot process, a member of your team can step in and take control of the situation. Chatbot for ecommerce, MobileMonkey, has three different types of pricing plans depending on what you want from the platform. For messaging automation for social media platforms, you can expect to pay $19 per month for the cheapest plan, which is around average for this type of product. MobileMonkey works with Facebook Messenger, SMS messaging, and native web chat, so you can easily contact customers across multiple channels. The platform captures leads and provides product recommendations, optimizing your marketing funnel at every stage of the user journey.

Build the customer experience you always wanted

Artificial Intelligence technology cannot replace human agents on eCommerce websites. Ochatbot has plugins for Shopify, Magento, WooCommerce, and BigCommerce. Ochatbot also has integrations on significant platforms like Zapier and Facebook. If you are planning to increase the conversion rate of your eCommerce store, integrating Ochatbot will make the task easier. Integrating chatbots with lead generation templates will help B2B(business to business) sites qualify leads for their websites.

In the past, businesses have used chatbots for years with mixed results. This is because the technology was completely rules-based and did not have the power of AI behind it. So rules-based chatbots save money, but they can also frustrate customers by endless prompts and little customer service. Now, with AI chatbot there is a lot more chatbots can do for customers and businesses. See SC Tech Insights’ AI Chatbot Technology – Its Staggering Benefits And How To Best Use for more information. I’m sharing five examples of successful ecommerce chatbots, a quick guide to getting started with a bot of your own, and eight pro tips for building an audience with your bot.