10 Tips to Integrate Chatbot on My eCommerce Site

As a result, chatbots are becoming increasingly useful in the world of online customer service. Thanks to huge advancements in machine learning and natural language processing, they are getting better at understanding customers and responding appropriately. If this...

Chatbots in Healthcare: Six Use Cases

Now more than ever, people demand a quicker solution to their medical problems. Thus, the healthcare industry is constantly faced with medical emergencies that need to be attended by a doctor. With the chatbot remembering individual patient details, patients can skip...

What Is Natural Language Understanding NLU ?

You can use the same NLP engine to build an assistant for internal HR tasks and for customer-facing use cases, like consumer banking. NLG is used for automating report generation, summarizing data, creating product descriptions,...

7 Best Alternatives to Zendesk in June 2023

Zendesk chat vs Intercom offers similar chat features but still has a couple of differences. In any case, if you choose Zendesk or Intercom, you get wide chatting possibilities. We’re big fans of Zendesk’s dashboard with built-in collaboration tools, but we wish the...